CMD Tech is committed to customer satisfaction and providing quality elevator, escalator, and travelator services. This refund policy outlines the circumstances under which refunds may be provided for services rendered by Craig Miller and CMD Tech.
Emergency repair services are generally non-refundable once a technician has been dispatched and arrives on-site. However, if the service call was made in error or the technician was unable to access the equipment due to circumstances beyond the client's control, a partial refund may be considered.
Scheduled maintenance services may be refunded if cancelled with at least 24 hours notice before the scheduled appointment. Same-day cancellations are subject to a 50% cancellation fee.
Installation and mounting services are generally non-refundable once work has commenced. If installation cannot be completed due to unforeseen structural or technical issues not disclosed by the client, a partial refund may be available after deducting costs incurred.
Full or partial refunds may be provided in the following situations:
The following services are typically non-refundable:
New parts may be refundable if they are defective upon installation or if they were ordered incorrectly due to CMD Tech error. Client must notify CMD Tech within 48 hours of installation.
Custom or special order parts are generally non-refundable unless they arrive damaged or do not meet the specifications provided by the client.
Used or refurbished parts are sold as-is and are non-refundable unless they fail within the 30-day warranty period.
Refund requests must be submitted within 30 days of service completion or invoice date, whichever is later. Requests submitted after this period may not be considered.
Refund requests must be submitted in writing via email or written letter, including:
CMD Tech will review all refund requests within 10 business days. Complex cases may require additional investigation and could take up to 21 business days for resolution.
Approved refunds will be issued using the same payment method used for the original transaction. If this is not possible, a check will be issued to the billing address on file.
Approved refunds will be processed within 5-7 business days of approval. The actual time for funds to appear in your account depends on your financial institution.
In cases where partial refunds are appropriate, the refund amount will be calculated based on the work completed, materials used, and any costs incurred by CMD Tech.
If you disagree with a refund decision, you may request a secondary review within 10 days of the initial decision. All disputes will be handled in good faith with the goal of reaching a fair resolution. If necessary, disputes may be resolved through mediation or arbitration as outlined in our Terms and Conditions.
CMD Tech's primary goal is customer satisfaction. Before requesting a refund, we encourage clients to contact us to discuss any concerns. In many cases, we can address issues through corrective work, additional service, or other remedies that may be more satisfactory than a monetary refund.
For refund requests or questions about this policy:
CMD Tech
Owner: Craig Miller
Phone: (406) 315-0901
Service Area: Syracuse, NY and surrounding areas
Note: For emergency service issues, please call immediately. For non-urgent refund requests, written communication is preferred to ensure proper documentation.
CMD Tech reserves the right to update this refund policy as necessary. Changes will be posted on our website and take effect 30 days after posting. Services ordered before policy changes will be subject to the policy in effect at the time of service.